Senior UX Researcher (m/f/d) - 2-year fixed-term contract

Your Tasks

• Identify and prioritize research needs for our B2C products and drive user research efforts from discovery to validation.
• Plan studies, conduct research, analyze results, report findings, and provide recommendations in a clear and consistent way.
• Work across qualitative and quantitative methods, combining interviews and usability testing with surveys, behavioural data, and experiment results to answer the question at hand.
• Facilitate UX evaluation and validation activities such as usability testing of prototypes and features.
• Advocate research findings across the company, communicating insights through reports, presentations, and close collaboration with teams.
• Create research-based models and frameworks (personas, archetypes, journeys, etc.) that help teams take action to improve our product.
• Maintain and contribute to our research repository so insights stay findable and build on each other.
• Optimize and improve our research operations with AI and tooling, from recruitment and analysis to insight sharing, and set clear standards for best practices to ensure quality and speed.
• Provide expert guidance on research approaches, methods, and processes, and coach designers and product managers who run their own studies.
• Partner and collaborate with teams and peers across the organization to develop insights and create a holistic understanding of our users, customers, and business needs. 

Your Skills

• Proven background as a UX Researcher with a minimum of 5 years in a research-focused role, ideally on consumer-facing (B2C) products.
• University degree in UX, HCI, psychology, or a related field.
• Deep command of modern user research tools, processes, and methodologies, including survey design and research on live experiments.
• Expert in conducting research and delivering high-value qualitative insights, with the quantitative skills to size and validate them.
• Expertise in discovering latent needs and hidden motivations.
• Hands-on experience using AI in the research process, for discovery, analysis, and reporting.
• Ability to establish user empathy and be the voice of the customer in product decisions.
• Excellent communication and presentation skills, comfortable influencing senior stakeholders.
• Being a team player! 😊
• Fluent in both German and English.